Frequently Asked Questions
- How do I contact Prestige Entertainment?
- Customer service numbers:
Toll Free Nationwide: (800) 243-8849
Local Number: (203) 622-5151
Fax: (203) 622-7191
- NY State Licence # 71CO1001651
firstname.lastname@example.org (for General Sales Questions)
email@example.com (for Order Status)
firstname.lastname@example.org (for General Information Questions)
email@example.com (for Customer Service Questions)
- What are your office hours and location?
- Our hours of operation are Monday thru Friday between the hours of 9AM to 6PM EST and Saturday 9AM to 3PM EST. Our ticket inventory is available on our website www.PrestigeEntertainment.com24hours a day, 7 days a week.
Our office is located at:
9429 Harding Ave
Surfside, FL 33154
- Why buy tickets from Prestige Entertainment?
- Prestige Entertainment has been providing its clients with the highest quality seating to all sports, concert, and theatre events for the past 25 years. Additionally we have the most extensive inventory of theatre tickets in New York, many ready for immediate Federal Express delivery.
- How do I know that my transaction and personal information is secure when placing an online order?
- Prestige Entertainment utilizes industry standard secure server locket (SSL) software, which is among the best software available today for secure e-commerce transactions. Additionally all personal information and transactions are protected with full 128-bit encryption.
- What type of payment do you accept?
- Credit Cards: We accept MasterCard, Visa, and American Express. The billing address will be verified with your credit card company; therefore you must use the exact address where your statements are sent. We also accept Money Orders and Company checks. Please note that Prestige Entertainment does not accept Personal checks.
- How are my tickets shipped once I’ve placed my order?
- Your tickets will be shipped via your requested shipping method; however, the tickets may be delivered by messenger if necessary.
- What are the shipping charges?
- Continental United States :
2 Day Delivery $15.00
Standard Overnight Delivery $20.00
Priority Overnight Delivery $25.00
Saturday Delivery $30.00
International Delivery $35.00
- What is your refund/return policy?
- All sales are final; there are no cancellations, exchanges or refunds. Prestige Entertainment has implemented this policy because tickets are a one of a kind item that can not be replaced once issued. In some instances we are able to sell your tickets for you, which will allow you to recover a portion of the money spent on the original purchase. For more information, please contact one of our sales representatives during our office hours.
- What if my event is cancelled/postponed?
- In the event of a postponement, rainout, or any other reschedule of the original event date, please retain your tickets to be used on the new date. Refunds and exchanges are not available for postponed events. All cancelled events with no reschedule date will be entitled to a refund of the face value on the ticket less delivery charges, or a store credit for the full amount of the purchase less delivery charges once the original tickets are returned to our office. The original tickets must be returned for a refund or store credit not more than 30 days past the performance date and if they are not returned, then no refund or store credit will be given. There are no exceptions to this policy. Please refer to our sales terms and conditions for complete information.
- What if my tickets are lost or stolen?
- Always keep your tickets in a safe place. Tickets can not be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
- Where can I review your Sales Terms & Conditions?
- To view our Sales Terms & Conditions, please click here.
- Can I get tickets for events not listed on your site?
- Absolutely! If you are unable to locate the event you are looking for, please put the event information into our search bar or contact one of our sales representatives directly during our office hours.
- Can I buy just a single or odd numbered amount of tickets?
- Tickets typically are stocked in even numbers; however if you are looking for an odd number of tickets and they are not available online, please contact one of our sales representative during our business hours for assistance.
- What happens once I have placed my order?
- Once we receive your order you will receive an online receipt sent to the email address you have provided to us. We will then begin to process your order and alert you as to when your tickets will be shipped and when you should expect to receive them. Since tickets are a one of kind item and not replaceable, we make every attempt to protect ourselves from fraudulent orders, so when an order is received by our office either online or by phone, we may ask for additional verification for your protection. If your order is shipping to an address other than the billing address of the credit card, you will need to return a delivery authorization form we will provide to you via email or fax, along with a photocopy of the front and back of your credit card. In certain other situations you may be asked to sign a delivery authorization form as well. As with any industry, fraud causes higher prices. In an effort to protect our customers from higher prices and illegal use of their credit card, we have implemented these extra precautionary procedures as part of our loss prevention policy. If we need you to complete a Delivery Authorization form, we will email or fax it to you based on the information you have provided to us. The ticket shipment will be processed and delivered before the date of the event you have purchased. Thank you, in advance, for your understanding and cooperation.
- Is there a service charge applied to my order?
- We apply a 15% service charge to every order to help us recover some of the costs associated with processing your order and ensuring that your genuine tickets reach you in a timely manner.
- Will Prestige Entertainment buy tickets from me?
- To offer your tickets for sale, please contact one of our sales representatives during our business hours with all the ticket information, including event date, time and exact seat locations.